Consultancy Services

With a vast range of experience in business, the GPD Business Services team are able to offer a wide range of consulting services, and we can offer them to any kind of business. Whether your business is large or small, in any sector we can help. GPD don’t feel the need to hold you to a long-term contract either, you can use our consulting services for a day, a week, a month, a year or longer, it depends on your needs. Our consulting services are completely ad hoc, meaning that our solutions and suggestions are based on our observations of your business. These aren’t one size fits all solutions, but well thought out ad hoc consulting.

GPD Consultancy Services can be on an analysis basis, where we come into your business for a certain length of time to observe the processes and organisation, before producing a plan with suggestions on how the systems, organisations and processes could be improved. After the suggestions and improvements have been submitted, we can either leave your business to implement them itself, or we can help implement them, smoothing the transition for you.

GPD Business Services can also offer ad hoc consultancy on internal and external literature, whether that is an employee handbook, induction packet, press release or other company literature. This can be done away from your office and via email, though we can offer meetings if you would like to talk through our suggestions.

Change Management

Every now and again things change and that change takes you by surprise. That’s where GPD Business Services comes in. Whether it is a change of physical location, the centralisation or decentralisation of the systems, or technology upgrades and working pattern changed, we can help. From the planning stage, through to a post implementation review, GPD Business Services can help you manage the change as it happens to ensure that the changes to your working environment run smoothly.

GPD can provide ad hoc change management on any scale, whether that is an evaluation of how a change has gone, or being with you every step of the way. GPD Business Services knows that the length of time taken to make a change isn’t always set in stone, and so our Business Services aim to be flexible, whether that is just by a day, a week, a month or a year, we can support your business.

Complaint Handling

As much as you try to avoid it, not every customer will be 100 % happy with your business, and sometimes you will get complaints. If your complaints become unmanageable, or you seem to have received a very high amount, this can be worrying and lead to added pressure. That’s when GPD Business Services can help. Whether you simply want advice on the best way to handle complaints, or you want someone to come into your complaints department and figure out what is going wrong, GPD Business Services can help.

With a wealth of experience in running and working in complaints handling departments, GPD can make suggestions and help implement them in order to get your complaints department working smoothly. This is on a completely ad hoc basis, and GPD can come into your business for a day, a week or a month to evaluate complaint handling practices and procedures. As well as being able to assess complaint handling procedures in practice, we can also assess written literature on the complaints handling process.

GPD Business Services is also available to give advice on how best to handle complaints, and the best way to keep your customers happens. This includes being able to give advice on negative social media.

Customer Service

Customer Service is important to all businesses, you want your customers to be, and stay happy, no matter how you’re dealing with them; over the phone, via email or in person. GPD Business Services can come into your business and observe how your staff are interacting with your customers and make suggestions on where there could be improvement.

This can include a wide range of techniques, including listening into to call centre calls, observing staff on a shop floor, and preparing or evaluating scripted phone calls or standard emails and letters. GPD Business Services can also provide a ‘Mystery Shopper’ type evaluation where staff are unaware that they are being observed.

GPD Business Services provide an ad hoc customer service evaluation, based on your business, the sector and the targets that are set for your staff. This allows us to make sure that the solutions and suggestions that we make to you fit with your business. Our customer service evaluations can take place over a day, a week, a month or longer. As well as providing customer service evaluations within your business, we can also evaluate call scripts, standard letters and emails, and other customer service literature.

Operation Efficiency

GPD Business Services knows that getting a business to run smoothly is no easy feat, and takes a lot of work and preparation. We also know that sometimes it is hard to figure out exactly how to make your operations run smoother; this is where GPD Business Services’ operation efficiency consulting comes in! GPD are able to come into your business and observe, for a length of time most suited to you, and then make suggestions on how to become more efficient based on those observations.

Our operation efficiency service is ad hoc, so tailored to the needs of your business, and could be used for any number of reasons. You could want to make your business run more smoothly, or you could have been having problems meeting your Service Level Agreements (SLAs). Alternatively you could be setting up a new operation, and want help with the planning and implementation.

No matter what aspect of your operations you would like GPD to consult on, we have a flexible solution, that could last one meeting, or a day, a week, a month or longer. Our solutions are completely ad hoc and are tailored to your business.

Consultancy Services FAQs

consultancy

How long would I have to book you for?

GPD Consultancy is done on a completely ad hoc basis, so we can come into your business for any length of time, whether that is a day, a week, a month or longer. It is completely up to you!

How do I know that the solutions you give me aren’t just off the shelf?

GPD prides ourselves in the quality of service that we give our clients, which includes solutions and suggestions that are tailored to your business and will always give due consideration to how those solutions fit in with the existing business.

Can you consult on individual departments rather than the business as a whole?

Absolutely! No matter the size of the department, or the size of the business, we can consult on the operations and activities that are taking place. As our consultancy is ad hoc it is possible to scale it down and tailor it to a department as opposed to a business as a whole.

Would you need to come into my business?

Dependent on the type of consultancy that was taking place then yes. Though some of our consultancy services can be carried out away from the office, for a true feel of the company and how things work, we would need to see your place of work during working hours.

Will you help implement the suggestions you make?

GPD is flexible in whether we implement our suggestions and feedback or not. It could be that you, as the company, prefer to do it yourselves, or it could be that you would like us to help you with the transition. Either of these options are possible, and it is dependent on your situation and what you prefer as our consultancy services are ad hoc.

Can I hire you to consult on paperwork and documents?

Absolutely! We’re happy to review and make suggestions on a wide range of in-house literature, such as training and induction packets, customer service procedures, instructions and call centre scripts, as well as many others. All of our consulting is done on an ad hoc basis, and therefore we’re able to accommodate your needs easily!

How much will it cost?

As all consulting done by GPD Business Services is completely ad hoc, and can last any amount of time, from a day to a year or more, there is no fixed price for our services. However we aim to provide great service at sensible prices, so you can call us and we will give you a reasonable quote based on your circumstances.

What are the advantages of having GPD Business Services consult on a part of my business?

Firstly, bringing in GPD Business Services will bring a fresh perspective to your business, and so the little things that you may have missed just because you know your business so well. Other advantages are that we can help you build brand and customer loyalty, as well as customer retention, your business reputation and help to improve staff pride and motivation.

My business isn’t struggling, why would I need a consultant?

Consulting isn’t just about rescuing failing businesses, rather the aim of consulting is to make your business better, even if it is doing well; you can always achieve more. That’s where GPD Business Services comes in.

What is a Service Level Agreement (SLA)?

An SLA is a contract between the service provider and the end user that clearly defines the level of service expected.